Customer Service

Office Hours

We are open each day Monday-Friday, 9:00am – 5:00pm EST

Placing Orders

Besides placing orders online, your orders are welcome in any of the following ways. As always, we are happy to answer any questions you may have.

Mail
Tomric Systems, Inc.
85 River Rock Drive Suite 202
Buffalo, NY 14207

Phone
716.854.6050 or Toll Free (844) 281-2374

Fax
716.854.7363

Email
please fill out the form on the contact page to submit orders via email

Frequently Asked Questions

  • What is the return policy?

    If you are dissatisfied with a purchase, please call Tomric Systems, Inc. within 30 days to obtain a return authorization number. If we have made a mistake, a credit will be issued and we will make every effort to correct the error to your satisfaction. All other returns will result in a restocking charge and a transportation cost deduction: A flat charge of $15 for returned merchandise of $100 or less and a 15% charge for returned merchandise exceeding $100 will be assessed. All returned merchandise must be in a saleable condition to be issued a credit. Returns of used merchandise will not be accepted. Please inspect merchandise carefully before using.


  • What, if any, are the shipping charges?

    All merchandise is shipped FOB Buffalo. A handling charge of $3 per package will be added to all shipping changes. All orders are shipped via UPS Ground unless otherwise requested. Any claims regarding delivery charges for overnight or 2-day priority must be made to Tomric Systems, Inc. within 5 working days. Additional freight and duty charges apply when ordering European molds and supplies. Ask a Tomric Systems, Inc. representative for details. Insurance charges will be added when applicable.

  • What types of payment are accepted?

    All orders may be paid by:

    • Visa
    • Mastercard
    • American Express
    • COD (Orders exceeding $250 are CASH ONLY)
    • Tomric Open Account

  • How do I obtain Open Account Credit status?

    Request and complete a Tomric Systems, Inc. credit application prior to placing an order. Please allow 2 weeks to process your application. After trade references have been approved and verified, a Credit Representative will notify you of your account status. If credit is approved, you will have 30 days to make payment for your purchase. Past due accounts must be settled prior to shipment of new orders. All “Non Sufficient Funds” checks are subject to a $35 service charge. Any invoice past 60 days will go on a credit hold and a collection notice will be issued after 60 days. Once on credit hold the customer will always be COD or prepay.

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