Estimated Lead Times
Tomric normally provides an estimated lead time for each product. All lead times are estimated. Due to the origin of the product and seasonal volume upswings lead times may be longer.
We will gladly cancel your order at any time with notification, however we must receive notification PRIOR to your order being shipped. If we ship your order and it is then canceled, you will need to return all items at your cost. All canceled/returned products are subject to a $15.00 restocking fee if under a $100.00 any orders over a $100.00 there is a 15% restocking fee.
If you are dissatisfied with a purchase, please notify Tomric customer service within 30 days to obtain a return authorization number. Any returns without the return authorization number will not be accepted.
Method of Payment
All orders may be paid by:
- COD (Only existing customers)
- Net 30
The customer is responsible for all shipping, duty and freight costs related to an order.
Requesting Open Terms
Complete and return a Tomric Inc. credit application prior to placing an order. Credit application requests should be emailed to firstname.lastname@example.org. PLEASE ALLOW UP TO TWO WEEKS TO PROCESS YOUR APPLICATION. If credit is approved you will have 30 days to make payment for your purchase.
Past due accounts must be settled prior to shipment of new orders. All “Non Sufficient Funds” checks are subject to a $20.00 service charge. Any invoices past due 60 days will go on credit hold and a collection notice will be issued.