Frequently Asked Questions
What is the return policy?
If you are dissatisfied with a purchase, please call Tomric Systems, Inc. within 30 days to obtain a return authorization number. If we have made a mistake, a credit will be issued and we will make every effort to correct the error to your satisfaction. All other returns will result in a restocking charge and a transportation cost deduction: A flat charge of $15 for returned merchandise of $100 or less and a 15% charge for returned merchandise exceeding $100 will be assessed. All returned merchandise must be in a saleable condition to be issued a credit. Returns of used merchandise will not be accepted. Please inspect merchandise carefully before using.
What, if any, are the shipping charges?
All merchandise is shipped FOB Buffalo. A handling charge of $3 per package will be added to all shipping changes. All orders are shipped via UPS Ground unless otherwise requested. Any claims regarding delivery charges for overnight or 2-day priority must be made to Tomric Systems, Inc. within 5 working days. Additional freight and duty charges apply when ordering European molds and supplies. Ask a Tomric Systems, Inc. representative for details. Insurance charges will be added when applicable.
Is international shipping available?
Excluding equipment (Selmi, TLM, Lareka, Masa), most molds, supplies, and packaging can be shipped internationally. International shipping rates apply. If you are looking for equipment outside of North America, contact our team and we can connect you with a distributor for your area.
What are the terms and conditions of free shipping?
Orders Must Meet the Following Conditions to Qualify for Free Shipping:
- Minimum order total of $250.
- Orders MUST be placed online: phone orders are NOT eligible for free shipping.
- Orders must be shipped to addresses within the continental US (sorry international customers!).
- Order must only contain qualifying items. Equipment, tools, accessories, cocoa butters, enrober paper, and other select items do not qualify for free shipping.
Due to their size and weight, most packaging, case packed accessories, and the following large chocolate molds do NOT qualify for free shipping:
Novelty packaging sets ARE eligible for free shipping, including:
- PKG-121 & T-121
- PKG-122 & T-122
- PKG-123 & T-123
- PKG-124 & T-124
- PKG-125 & T-125
- PKG-126 & T-126
- PKG-127 & T-127
- PKG-139 & T-139
- PKG-140 & T-140
- PKG-141 & T-141
- PKG-142 & T-142
- PKG-143 & T-143
- PKG-144 & T-144
What types of payment are accepted?
All orders may be paid by:
- American Express
- COD (Orders exceeding $250 are CASH ONLY)
- Tomric Open Account
How do I obtain Open Account Credit status?
Request and complete a Tomric Systems, Inc. credit application prior to placing an order. Please allow 2 weeks to process your application. After trade references have been approved and verified, a Credit Representative will notify you of your account status. If credit is approved, you will have 30 days to make payment for your purchase. Past due accounts must be settled prior to shipment of new orders. All “Non Sufficient Funds” checks are subject to a $35 service charge. Any invoice past 60 days will go on a credit hold and a collection notice will be issued after 60 days. Once on credit hold the customer will always be COD or prepay.